Your day to day : 1st Line Operations of Vodafone NL Network in a multi-vendor environment.Monitors and maintains Vodafone NL Network, dispatches field and 2nd line personnel, performs periodically reports and follow up in order to reach the agreed Network and NOC KPIs.
Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
With these activities you will have a great impact on our business : 24h / 7days monitoring of the Vodafone NL Network (RAN, Transmission, Fixed), using umbrella fault management systems and specific NMSs.
Escalates complex technical problems to 2nd Line Operations in order to solve incidents as soon as possible.Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it issolved.
Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities to solve the outages.
Perform the 1st line activities included in site Acceptance package.Participates at internal and external training sessions in order to permanently improve his / her technical skills.
With these skills you are a great candidate : Knowledge of telecommunication services and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM).
Capable to understand and to work with different Windows applications (WEB- based);Good communication skills.Team working oriented.
Nice to have : 1-2 years of experience in Operations and Maintenance activitiesSounds like the perfect job? Weve got even more to offer : Work from Home You can have home office 1 day per weekMedical and dental servicesLife insuranceDedicated employee phone subscriptionSpecial discounts for gyms and retailersAnnual Company BonusOngoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work withtried and trusted web-
technologyGetting in on the ground floor of an technology changing companyFlexible Vacation Take time off when you need it, we trust you