Helpdesk Officer with Dutch
Wipro Limited
Timisoara, RO
4 zile în urmă

Main objective : Offer effective customer assistance to client users and to suppliers

Responsibilities :

  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone / chat line is open at the beginning of the work program;
  • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.
  • solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
  • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation / problem;
  • Ensures a structured and high quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.
  • Requirements :

  • Advanced level of English and Dutch;
  • University graduate or student;
  • Very good analytical and problem solving skills;
  • Numerical competencies;
  • 1 year of experience in Customer Support / Procurement / Finance / Helpdesk would represent an advantage;
  • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.
  • Customer-oriented;
  • Ability to adhere to TAT and timelines;
  • Attention to detail;
  • Active listening combined with excellent written and verbal communication competencies.
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