Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.
You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications.
This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges.
Job Requirements and Preferences
Minimum Degree Required - High School Diploma;
Degree Preferred - Bachelor Degree;
Preferred Fields of Study - Information Technology;
Minimum Years of Experience - 4 years of extensive knowledge and experience in development and / or application based troubleshooting.
Preferred Knowledge / Skills
Demonstrates an extensive level of abilities with, and / or a proven record of success in the following areas :
Possessing experience in application support with industry knowledge of ITIL service management principles;
Using domain knowledge and relevant specialization to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix;
Being responsible for delivering technically diagnosis and solution prescription within a specific technology specialization and assigned applications;
Demonstrating technical understanding that spans multiple platforms and application level specialization of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;
Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .
NET / IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others;
Possessing technical capabilities, analytical skills and application knowledge;
Being able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented;
Managing multiple conflicting deadlines and competing priorities; and,
Building and maintaining relationships within the team and throughout the firm.
Demonstrates an extensive level of abilities with, and / or a proven record of success in the following software / programs :
Microsoft Azure DevOps (CI / CD pipeline knowledge);
Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ;
NET framework code experience (operational understanding);
Microsoft SQL (write intermediate queries and understand complex joins);
Terraform or ARM templates;
Kubernetes experience or Azure Kubernetes Services;
Containerization (e.g. Docker) experience;
Experience with kusto query language (KQL);
Experience creating Linux shell scripting or Powershell scripting;
Splunk (write queries and understand the data returned);
Cyberark (manage servers via RDP session); and,
ITIL framework understanding (or comparable ITSM framework).