Customer Experience Specialist with Italian
București, RO
3 zile în urmă
source : jobs4it
  • Join a team recognized for leadership, innovation and diversityMain activity : Work within guidelines of Global policies and processesCustomer order processing in ERP system;
  • Ensure good document controlGenerate Standard Sales Orders; Warranty Orders; RMA ordersRequisitioning parts, materials, servicesCreation / extension materials and Maintain Price ListFollow credit approval process (including dispute resolution)Customer master data set up & managementExecute Approved Special Pricing correctionOrder AcknowledgementCoordinate Goods receipt of orders on delivery and Out Bound DeliveriesEnables communication flow between customer and our ISC unitsLogistics Activities-

    coordinating with Factories for arranging deliveriesCoordinating with warehouse for arranging deliveriesFollow up activities for customer invoicing to ensure better cash flowExpedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)Outbound & Return Logistics IssuesCoordination for Cost Invoice from factoryCustomer InvoicingCustomer Credit NotesReports Tracking maintenance : weekly, daily, monthly reportsSupports manager with ad-

    hoc tasksRequirements : Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertiseMust have completed Post-

    Secondary educationCustomer and action orientedSelf-motivated with good communication skillsStrong team player with positive outlookProven organizational and self-

    motivation abilitiesAbility to interact with a wide variety of customers in various countriesInterpersonal skillsOral & written communication at all levelsEnglish FluentItalian FluentAdditional InformationCategory : Customer / Product SupportLocation : 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROUNonexempt

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