Desktop Support Engineer
Intralinks, Inc
6 zile în urmă


We are seeking a Help Desk Support Engineer to join our fast-paced, high-performance technology team. Candidates must have a strong knowledge of Windows and Mac OS, and exhibit strong written and oral communication skills.

The ideal candidate should be self-motivated, able to work well on a team and possess excellent interpersonal skills. They must also be customer-

oriented and patient to deal with difficult customers.

Responsibilities :

  • Answer, evaluate, and prioritize customer service requests via telephone, voicemail, e-mail, and self-service web site
  • Perform equipment setup for new / current employees (hardware / software installation / Cell phone / Etc)
  • Demonstrated ability to apply sound process to troubleshooting and problem-solving incidents
  • Communicates effectively with technical and non-technical customers
  • Work with technical staff to maintain Jamf for Mac managed environment
  • Work with hardware vendors for warranty repairs and replacements
  • Participate in new hire onboarding orientation
  • Maintain IT assets inventory
  • Participate in our on-call rotation
  • Requirements :

  • Minimum of 2 years’ Mac OS experience
  • Minimum of 2 years’ experience with Windows 7 and Windows 10
  • Minimum of 2 years’ of troubleshooting and installation experience - software, hardware (desktops, laptops, tablets, Smartphones)
  • Interest in technology and understanding of technical issues
  • Microsoft O365 and Microsoft Office Suite
  • Proficiency using remote access tools like Zoom, bomgar, webex, etc.
  • Ability to follow standard operating procedures
  • Multi-task and effective time management skills
  • Certifications Preferred :

  • Comptia Net+
  • Apple Certified Support Professional (ACSP)
  • Jamf CCT
  • Microsoft MTA / MCSA / MCSE
  • Aplică
    Adaugați la favorite
    Eliminați de la favorite
    Email-ul meu
    Făcând clic pe "Continuați", sunteți de acord că nevoo colectează și procesează datele personale pe care le-ați furnizat în acest formular pentru a crea un cont nevoo și pentru a vă abona la alertele noastre prin e-mail, în conformitate cu Politica de confidențialitate . Puteți să vă retrageți consimțământul în orice moment, urmând și pașii .