We are seeking a Help Desk Support Engineer to join our fast-paced, high-performance technology team. Candidates must have a strong knowledge of Windows and Mac OS, and exhibit strong written and oral communication skills.
The ideal candidate should be self-motivated, able to work well on a team and possess excellent interpersonal skills. They must also be customer-
oriented and patient to deal with difficult customers.
Answer, evaluate, and prioritize customer service requests via telephone, voicemail, e-mail, and self-service web site
Perform equipment setup for new / current employees (hardware / software installation / Cell phone / Etc)
Demonstrated ability to apply sound process to troubleshooting and problem-solving incidents
Communicates effectively with technical and non-technical customers
Work with technical staff to maintain Jamf for Mac managed environment
Work with hardware vendors for warranty repairs and replacements
Participate in new hire onboarding orientation
Maintain IT assets inventory
Participate in our on-call rotation
Minimum of 2 years’ Mac OS experience
Minimum of 2 years’ experience with Windows 7 and Windows 10
Minimum of 2 years’ of troubleshooting and installation experience - software, hardware (desktops, laptops, tablets, Smartphones)
Interest in technology and understanding of technical issues
Microsoft O365 and Microsoft Office Suite
Proficiency using remote access tools like Zoom, bomgar, webex, etc.
Ability to follow standard operating procedures
Multi-task and effective time management skills
Certifications Preferred :
Apple Certified Support Professional (ACSP)
Microsoft MTA / MCSA / MCSE