Smart Automation Leader
Bucharest, Romania
3 zile în urmă

Smart Automation Leader


As an expert of the digital product the role owner ensures product success combined with local specific for performance management and operational excellence :

Smart Automation portfolio Lifecycle Management

  • Managing a portfolio of automation priorities across multiple stakeholders and departments.
  • Participating in the definition / the deployment / the improvement of the Smart Automation approach (operating model, toolkit,).
  • Respecting Smart Automation project approach : Project charter, check lists, governance, resources management, milestone validation (efficiencies, resources, risks management)
  • Leads the identification of new use cases opportunities offered by technology for Smart Automation, staying up to date with the latest capabilities and features available.
  • Leads the qualification of the automation opportunities identified (specificities, potential gains, suitable technology).
  • Supports the construction, update and implementation of the Smart Automation Roadmap
  • Proposes priorities and participates in investment / resources arbitrations.
  • Helping design automation solutions, user stories, test strategies.
  • Gathers the gains associated with the implementation of Smart Automation on his / her scope.
  • Leads the business monitoring of the automations in her / his scope.
  • Ensuring achievements are delivered as expected, satisfying business requirements and respecting the 3 components of Quality-Experience / Cost / Timing.
  • Ensuring the deliverables are produced in conformity with the requirements (technical, security, hosting, standardization, decommissioning,) shared by DCTI / DCSE / DCJ as part of each project.
  • Contributing to Change Management, communication and training to deploy the solution (see below).Lead a high performing team that creates value for by maximizing Improvement and Digital transformational techniques, and solutions and fostering a culture of excellence in the operational management, project planning and governance support of the proposed solutions
  • Facilitate proactive, horizontal collaboration between business, CoE for RPA, process engineers , ISIT and service lines to evolve existent processes and practices and to increase the level of automation adoption
  • Drive the development of performance measurement systems for CBS and comprehensive management reporting methods, to support effective process and performance management.
  • Utilizes insights generated from our analytics and automation initiatives seeks to unlock incremental value for the organization following robust governance processes.
  • Lead cross-functional problem-solving process improvement efforts, to understand, document, and improve current processes that develop effectiveness and efficiency;
  • Identify and investigate complexities and inefficient workflows.
  • Product Deployment Particularities

  • Work with Business Analyst in solution - need matching.
  • Help with functional analysis.
  • Measure automation solutions deployment success.
  • Apply Smart Automation portfolio adaptations.
  • Transmit automation solutions improvements to the Digital Solution Developer and / or Deployer.
  • Contribute to document usage workarounds.
  • Stay up to date with the key capabilities and features available on the different platforms / tools (RPA platform, Conversational platform,).
  • Train herself / himself in related tools category when needed.
  • Project Management specific inputs

  • Monitors resource use and manages resource allocation to maximize team resources to deliver the projects.
  • Ensures that projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters;
  • negotiates changes in project resources as necessary to achieve objectives and timelines.

  • Resolves and manages team conflict with sensitivity, tact and fairness to build positive work environment.
  • Conducts frequent performance evaluation and review against performance objectives set, to manage team’s performance.
  • Counsels team members on career development to help achieve their full potential and to have an effective succession planning.
  • Prepares and monitors team’s and project cost to serve to manage spending within budgets.
  • Works with relevant stakeholders to ensure CBS obtains the insights it needs at the quality and granularity it requires for better planning and execution.
  • Leadership dimension

  • Leads by example to drive a high performing culture within the team.
  • Contributes to the development of the CBS Automation Agenda and ensures that the CBS Priorities are fully embedded within the organization.
  • Provides people and business input to the development of the CBS organization, as a member of Service Management team
  • Plans and executes the coaching, training and development of team members to meet the expected skills required to perform at role level.
  • Actively builds and drives the identification and development of a solid talent pipeline and potential successors for the key positions in the Project Management Team.
  • Leads cross functional project teams, providing organizational project development, capacity building and collaboration among project members, partners and stakeholders.
  • Enhance relationships and partnering with management and internal departments
  • Drives and ensures close working relationship with the CBS and other stakeholders as required including Business units, Regions, Functions, Service lines, ISIT etc
  • Ensures effective relations within the automation team and relevant networking to develop effective and integrated insights.
  • Progress and operational excellence

  • Identifies new enablers, best practices and digital solutions and tools to provide continuous improvement solutions to enable digital transformation in CBS.
  • Seek new tools, enablers and best practices to enable CBS to accelerate the transformation and innovation for the business
  • Consult with hardware, communications and database experts to ensure the viability of technical solutions.
  • Provide Digital technologies coaching and Training within the organization to support implementation of Digital Transformation strategy.
  • Identifies and actively pursues continuous improvement opportunities to increase the overall efficiency and effectiveness of processes in CBS contributing to the overall operational excellence framework
  • Education / Experience

  • University degree in a IT / Automation / Computers domain
  • Transformational experience in multinational organization in Share Services industry or GBS industry or FMCG / Automotive multinational.
  • Proven experience in transforming similar organizations and shaping / leading and implementing the digitization and innovation agenda
  • Experience in landing automation tools to sustain the operational excellence
  • Lean Six Sigma qualification will be a plus
  • Agile certification will be a plus
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