CX Italian, level 1
Panduit
Romania-Arad Plaza
6 zile în urmă

Panduit is always looking for talented, motivated people who have the skills needed to provide solutions to our customers.

We value team players who in their jobs can help us build a better Panduit and continually deliver value to our global customers.

The Customer Experience Account Manager 1 is responsible for both revenue and customer service and is directly responsible for generating revenue for assigned accounts and territories.

Owns revenue opportunities from start to finish and is responsible for building and growing business relationships within their assigned accounts, channels and / or geographies.

Equally important in the role is the customer experience day to day interactions with Panduit. The CEAM is the internal customer advocate for assigned accounts and geography and is responsible to coordinate across all functional departments to quickly resolve specific customer requests and needs, both stated and implied.

The role provides transparency to customers on their orders and requests and provides preemptive solutions on significant matters impacting the customer experience.

Key tasks include direct customer communication by a variety of channels, revenue generation, order management across the Panduit fulfillment chain, and information and exception management.

ESSENTIAL RESPONSIBILITIES :

  • Grow Revenue : Drives revenue growth with small to medium channel accounts and / or end users by introducing Panduit products and solutions to identify / win new opportunities.
  • Convert business from competitors and develop new business. Calls on contacts to provide support of specific needs or to identify potential opportunities.

    Ensure close alignment between the Inside and Outside Account Management teams to ensure appropriate account and channel segmentation in driving growth.

    Follows up leads, converts leads into opportunities and revenue by closing deals. Generates leads by cold calling, client portfolio analysis and research to contribute to growth target.

    Ensures all relevant data is kept / updated in CRM. 40%

  • Customer Experience Operations : Process orders, manage all modes of customer communication, operate proactively to solve customer issues, and deliver a positive low friction customer experience.
  • Proactively collaborates with cross functional partners establishing relationships across the fulfillment chain. Works to establish strong relationships with account team members to support commercial requirements.

    Demonstrates a working knowledge of products and can support requests from customers for product information. Recognize and follow up on new revenue opportunities while communicating with customers.

    Task oriented with assistance from supervisor or manager in decision making. 20%

  • Order Management : An active member of the customer experience team working in the customer center. Make outbound calls and receive inbound calls to and from customers answering customer questions about price and availability, order status, product information and other customer questions.
  • Able to either resolve the issue in a single call or to lead issue resolution with the internal team (product management, pricing, quality, supply chain, etc.). 40%

    EDUCATION AND EXPERIENCES :

    Required Degree : Associates degree with a business or engineering focus.

    Preferred Degree : Bachelor’s degree with business or engineering focus.

    TRAVEL REQUIREMENTS :

    Within theater to customers

    Last Updated : September, 2018

    Customer Experience Account Manager 1

    Day (Romania)

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