Resident IT Technician - Cluj-Napoca
Cluj-Napoca, Romania
5 zile în urmă

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Install, upgrade, support and troubleshoot Windows and any other authorized desktop software / applications
  • Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing
  • Equipment and any other authorized peripheral equipment and devices

  • Perform general preventative maintenance tasks on devices and software
  • Follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support to Customers
  • Accurately record, update and document requests using the IT service desk system
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Contribute towards reporting as per customer requirement
  • Our Requirements

  • At least 3 years of experience in the IT field or in a IT related area
  • Comprehensive understanding of full range of Enterprise IT Services
  • Detailed knowledge of installation and site environmental support solutions
  • Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments / tasks in creative and effective ways
  • Proficient Field Technical Support skill set
  • Proficient knowledge of common Operating System platforms, installation and troubleshooting skills (Windows, Mac OS desired but not mandatory)
  • Good knowledge on Hands and Feet
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Broad experience of IT with basic understanding of Networks, Servers and Telecoms
  • Experience including remote control of PCs and video conferencing knowledge
  • Knowledgeable of basic IT asset management concept (updating Asset Management system)
  • Strong communication skills verbal and written

  • Fluent in Hungarian and English
  • Strong Customer relationship building skills
  • Proven capability in client management in the context of demanding service level based contracts with penalties associated with below standard delivery
  • Background security check required
  • Driving License
  • Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
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