IT Helpdesk Officer M/F
BNP Paribas Personal Finance
Bucharest, Bucharest, Romania
3 zile în urmă

Are you interested to join a fast growing company to work as an IT Service Desk Officer?

In the context of new hardware and software group deployment, we are looking our first line of support within CET the IT shared Service center based in Bucharest, Romania.

We have a plan to onboard new work stations devices from headquarter in France and to ensure local configuration in the office in Bucharest.

This role implies to be in the office on a regular basis (close to full time on the first phase of implementation).

The objectives of this position is to act as a service desk for :

  • Workstations
  • Smartcards
  • IT Incidents
  • System Center Configuration Management (SCCM)
  • Active Directory
  • Antivirus and security components
  • Key Responsibilities

  • Manage all the user identity related activities : Creation Exclusion Blocking Modification Permissions Create and manage user groups
  • Manage daily issues with credentials (passwords, user renewals, smartcard renewals)
  • Mange Administrators and privileged accounts
  • Manage GPO’s
  • Inventory of software licenses
  • Encryption and decryption of hard disks
  • Manage patches for anti-virus and operating system vulnerabilities
  • Manage SSO solution
  • Manage malware policy definitions and sandbox infrastructure
  • Support Procurement department during the purchasing process of new workstations and related items (smartcards, badges, mouse, keyboards, etc).
  • Act as 1st and 2nd level of technical support for hardware and software issues, including virus infection cleaning
  • Manage the printing environment
  • Manage other devices setup (such as scanners, monitors, speakers, etc.)
  • Investigate the causes of issues in workstations (hardware and software related)
  • Receive and prepare the rollout of new workstations
  • Prepare and validate new and updated packages
  • Prepare the rollout of new versions of images for the workstations
  • Manage the wired and Wi-Fi network environment
  • Activation and deactivation of badges and smartcards
  • Ensure the stock of equipment is aligned with the needs of the entity
  • Assist and warn IT RISK & Cyber area on workstation and user security incidents and breaches
  • Assist HR in the onboarding and departure processes related to IT (user blocking, equipment delivery, etc)
  • Manage Service Desk KPI’s
  • Who are you?

    You have at least 2 years of experience in an IT service Desk dealing with Workstations, Smartcards, IT Incidents

    You have a high level of resilience and ability to keep focusing on tasks at hand.

    You have excellent written and verbal communication skills (both English and Romanian) another language such as French is a big plus

    You have strong project, marketing and time management skills with ability to multi-task and manage multiple projects to closure.

    You have good interpersonal and decision-making skills.

    Who are we?

    We are part of the bank and conducting the best of its projects!

    CET, Central Europe Technologies, is a Shared Service Center for BNP Paribas Personal Finance. CET office is located in Bucharest, Romania and brings together 200 employees, highly specialized in various IT systems (Java, .Net, Python, Cobol).

    CET is a referent business partner for all BNP Paribas Personal Finance subsidiaries serving 17 countries and is continuously expanding.

    Recruiting people with the right technical and soft skills is a priority to us.

    People from Central Europe Technologies are working for the entities of the bank all around the world and are offered opportunities to evolve in other departments or entities within the group.

    CET Mission

    We are proud to develop and maintain strategic IT Business Applications and deliver the best level quality for the bank all around the world.

    CET is an equal opportunity employer. Therefore, we do not discriminate based on Origin, Age, Gender, Personal belief, or sexual orientation

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