Support Specialist LV1 [3.000 - 4.000 RON]
Urziceni, Romania
4 zile în urmă

Salary 3.000 - 4.000 RON net per month

Requirements :

  • Must have knowledge, abilities and qualifications
  • Good General IT Knowledge

    Problem solver orientation

    Excellent communication and listening skills (both written and verbal)

    Fast learner

    Ability to perform under pressure

    Ability to multi-task

    Ability to work in shifts

  • College graduate; Bachelor’s degree preferred;
  • Minimum 1-year experience in Customer Support / Technical Support

    Responsibilities :

  • Opening, monitoring and closing of tickets for each request received
  • Provides feedback to the client on the opening and closure of the request and, if necessary, processing time

    Research, resolve, and respond to general issues received via telephone calls, e-mails and issue tracker tool from customers

    Responding to client queries, providing timely resolutions to client issues

    Constantly interacting with customer and supervisors to have the issue solved

    Make sure the process conformity and SLAs are accomplished

    Resolve problems by clarifying the customer's request, diagnosing the cause of the problem

    Escalate troubleshooting requests to the next level of support, when necessary

    Maintaining positive client relationships and continuously monitor client satisfaction

    Technologies : More :

    More :

    Trencadis is a fast-growing company with international recognition, being mentioned in FT 1000 2021 Europe’s Fastest Growing Companies.

    Here Trencadis you will find a team of specialists who have the curiosity and passion for technology in their DNA.

    Trencadis benefits pack

    Salary benefits according to performance

    Non Salary benefits : extra holidays

    Nice working environment

    Work from home

    Professional development opportunities

    Private medical subscription

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