License Management Representative - Talent Community
Bucharest, ROM
4 zile în urmă

Job Description

Join our License Management Talent Community!

PTC is not currently hiring for this role; however, we are always looking for talented people globally! Reporting to License Management Supervisor, you will be part of the Controllership organization in charge of Managing Global PTC customers (internal and external) with regards to their licenses, with focus on ensuring customer satisfaction and support the organization to deliver world class services.

Your Impact :

As a License Management Representative, you will address and resolve licensing related inquiries while ensuring compliance with existing License Management policies, procedures and PTC regulations (email, phone, and ticketing system).

In addition, you will be expected to gain extensive knowledge of the licensing models of different products and contribute to the successful integration of licensing transactions on various platforms.

You will assist in defining requirements and perform testing as needed. Build strong partnerships with PTC resellers and effective relationship across departments within PTC eco-system.

Work closely with customers / partners and identify a single point of contact to ensure correct delivery in due time.

Day-To-Day :

  • Daily processing cases
  • Lead role on executing day-to-day expectations
  • Perform general License Management duties
  • Assist external and internal customers by answering questions and developing relationships
  • Participate on problems resolution in order to build and maintain a strong relationship with PTC Partners and entire PTC eco-system
  • Provide feedback to Management about existing License Management processes
  • Support new License Management opportunities and partners with cross functional teams to ensure License processing smooth less
  • Participate in the development of policies and and KCS articles
  • Provide quality service to increase customer satisfaction
  • Participate of different type of project or activities as required per volume
  • Preferred Skills and Knowledge :

  • Fluent in English and Italian is mandatory
  • Experience in a multinational company is a plus
  • Ability to summarize information, build a solution and convey it to customers in a professional manner; strong sense of responsibility and accountability
  • Excellent communication skills and interpersonal skills
  • Ability to work under pressure strong prioritization and multitasking skills
  • Result driven
  • Positive and patient
  • Task prioritization and follow-up skills
  • Ability to follow instructions and standard work processes to perform routine tasks
  • Ability to check work for accuracy before completion of tasks
  • Ability to determine when tasks are complete.
  • Ability to collaborate in a cross functional and global team environment
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