Senior Client Advisor with German
Accenture
Brasov, Romania
‎în urmă cu 12 ore

what will you do

  • Handle all incoming calls and emails from the clientbusiness, suppliers and internal teams in relation with accounting orprocurement operations
  • To be ready to answer tothe client’s or supplier s requirements in the professional manner bydemonstrating and using of professional knowledge
  • To create and maintain partnerships between customer service and external aswell as internal customers in order to keep stable customer base
  • Proactively initiate follow-up calls
  • Solve problems largely by precedent with referral to detailedinstructions / procedures
  • To ensure the continuous improvement of response time to complaints andqueries
  • To have full scale knowledge and to be able to recommend the most appropriatesolution for the customer and answer clients’ questions regarding our services
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