Customer Service Backoffice Gatekeeper
Diversey
Bucharest, Romania
3 zile în urmă

SUMMARY : The CS Back Office is a European organization, which esensures that EPC defined pricing, related rules and policies are executed smoothly and with accuracy.

This position reports directly to Senior Gatekeeper located in Belgium and will serve mainly French speaking countries RESPONSIBILITIES : 1st contact with sales team, data centre Activity Based Pricing Role Price increase activities Escalate process improvements within cluster Attend Sales meeting across cluster & present country specifics Attend BO calls monthly Train Sales / FO on process improvements Control day to day business (workload balance) Maintain good working relationships with all relevant areas Qualifications Excellent knowledge (written and oral) of French & English 2-4 years of experience in customer service, or back office working with numbers and customers and sales experience.

Intermediate / Advanced skills with standard office applications (Google apps, Microsoft Internet Explorer, Excel, Word & Powerpoint) University graduate, highly skilled to work with numbers attention to detail, methodical, ability to copy with large amounts of data Passion for service, able to deliver Financial awareness Experience of consistently meeting deadlines whilst working within a highly pressurized environment Excellent process improvement skills.

Advanced level of SAP in SD Master Data and Deal Management tool (or capability to learn ) Ability to co-ordinate multiple activities Excellent administration / organization skills and prioritization of workload Excellent communication skills at all levels, both verbal and written High levels of drive / motivation and initiative Work in isolation without supervision

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