Business Travel Consultant
Carlson Wagonlit Travel (CWT)
Bucharest, RO
‎în urmă cu 13 ore

We are hiring Business Tra vel Consultant in Bucharest! Your mission as CWT Business Travel Consultant is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders.

You are specifically responsible for delighting the traveler / travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.

We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together.

Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family.

We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Lean about our travel counselor opportunities and start your journey!

Responsibilities :

  • Customer service responsibility dealing with international clients on a daily basis
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Maintaining an exceptional business relationship with the customer, tailoring trips to their needs whilst advising and making suggestions to select the best products and suppliers for the most economical costs
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Apply and respect the client's travel policy as well as the contractual clauses.
  • Prepares invoices for reserved and issued services and sends them to the customer in accordance with the contractual clauses.
  • Carrying out credit / debit cards operations.
  • Manages customer feedback in the manner decided by internal policy and using existing technology
  • Maintain the confidentiality of all processes / operations / internal activities in relation to all third parties (suppliers, clients, others)
  • Adapt and change as requirements of the business change.
  • Represent the CWT brand in how you work on a day-to-day basis
  • Qualifications

  • Experience in the travel industry in a similar position or in a customer service center - nice to have!
  • English - fluent, Romanian - native
  • Reservation system (GDS - Amadeus, Galileo, Sabre) experience - preferred
  • Excellent communication skills and follow through required to advise clients of those requirement
  • Customer focused and service oriented, problem solver, results-driven
  • Adaptable and motivated to learn
  • Proficiency in technology to research options and to complete process requirements
  • We offer :

  • Competitive salary plus a benefit package : meal vouchers, private medical care, private pension, recognition awards through participation to global contests
  • Training on CWT applications, soft skills and processes
  • Stable job contract
  • Dynamic working environment
  • Career development opportunities
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