We are hiring Business Tra vel Consultant in Bucharest! Your mission as CWT Business Travel Consultant is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders.
You are specifically responsible for delighting the traveler / travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.
We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together.
Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family.
We support each other. We grow as a team. And to us, that’s what makes a world of difference.
Lean about our travel counselor opportunities and start your journey!
Customer service responsibility dealing with international clients on a daily basis
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Maintaining an exceptional business relationship with the customer, tailoring trips to their needs whilst advising and making suggestions to select the best products and suppliers for the most economical costs
Sell products that are of commercial value to CWT and contribute to CWT’s profitability
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Apply and respect the client's travel policy as well as the contractual clauses.
Prepares invoices for reserved and issued services and sends them to the customer in accordance with the contractual clauses.
Carrying out credit / debit cards operations.
Manages customer feedback in the manner decided by internal policy and using existing technology
Maintain the confidentiality of all processes / operations / internal activities in relation to all third parties (suppliers, clients, others)
Adapt and change as requirements of the business change.
Represent the CWT brand in how you work on a day-to-day basis
Experience in the travel industry in a similar position or in a customer service center - nice to have!
English - fluent, Romanian - native
Reservation system (GDS - Amadeus, Galileo, Sabre) experience - preferred
Excellent communication skills and follow through required to advise clients of those requirement
Customer focused and service oriented, problem solver, results-driven
Adaptable and motivated to learn
Proficiency in technology to research options and to complete process requirements
We offer :
Competitive salary plus a benefit package : meal vouchers, private medical care, private pension, recognition awards through participation to global contests
Training on CWT applications, soft skills and processes
Stable job contract
Dynamic working environment
Career development opportunities