At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world.
Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional.
It creates exceptional.
Carry out continuous improvement on CARE processes and service levels, as well as supporting systems
Proactively find suitable solutions to advance the customer experience
Actively support in lead generation, reporting and similar as part of the overall customer approach
Maintain / Close in a timely manner the IM related open items in the Customer’s Issue Tracker
Reply / close the customer’s requests coming through the emails in a 24 / 72 hours SLA
Providing the appropriate RCA to the customer
Ongoing training for the existing resources, in order to meet the Accuracy and customer’s expectations
Communicating the process changes with the Operations team
Update the Distributions list as per the customer’s need
Category : Customer Service (CS)