The successful candidate will work within a team (EMEA wide) of support engineers focused on resolving our End Customer’s technical & product issues.
This requires scoping and troubleshooting complex issues, managing the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time.
This position requires the ability to provide technical support on Azure PaaS Developer technologies
Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.
Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical).
Key Success Criteria
Realise personal accountability within team
Skills & Qualifications
Customer Support or Software Development experience in three or more of the following : Web App troubleshooting on Linux, Windows IIS, Azure Web Apps or Docker
Application development & debugging experience with one or more languages or frameworks : Java, Node, Python, PHP and Ruby, .
NET Core, WordPress, Joomla and Drupal a plus.
Knowledge of HTML and CSS.
Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Experience in one or more of these areas desirable
Deep experience with Open-Source Web technologies, troubleshooting and developing with Linux, NGNIX, Apache, Java, Node, Python, PHP and Ruby
Experience with customer Docker images and troubleshooting Docker
Troubleshooting skills in Network and DNS
Familiar with packet sniffers : Fiddler or Network Monitor / Message Analyzer
Background in Software testing and Technical training
Knowledge of an European language other than English
Excellent communication skills both spoken and written.
Able to work well under pressure and meet commitments.
Ability to communicate with international customers (cultural awareness).
Degree in Computer Science preferred or, alternatively, in a technical discipline.
Desirable MCSD, MCSE, MCSA or other Microsoft certification(s) in some of the technologies mentioned above.