Sr Technical Support Specialist
Honeywell
George Constantinescu, , Upground building, th floor (entrance A) District, Bucharest, BUCURESTI, , Romania
6 zile în urmă

Are you ready to help us make the future?

We have an opportunity for a Sr Technical Support Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest.

The Technical Support Specialist is the primary customer facingTechnical Support contact for customers, both external as well as internal.

Primary responsibility is to help customers to solve technical issues and toanswer any questions about the features and capabilities of the products

Sr Technical Support Specialist responsibilities :

  • Remote diagnostics, troubleshooting, analysisand resolution of support issues.
  • Follows established process and procedures to provide support to customersvia all contracted channels (phone, email, chat & / or fax).

  • Works effectively with other management andcustomers to quickly address problems as they arise.
  • Properly log all information into the problem management system.

  • Escalate issues to the appropriate contacts ina timely manner and ensure end users are aware of changes to originalexpectations in accordance with procedural guidelines.
  • Maintains a high degree of technical knowledge relating to assignedcustomer or product.

  • Contribute authoring, reviews, and updates ofknowledge relating to assigned customer or product.
  • Contribute to ongoing Quality Improvement initiatives

  • Represents Company in a professional andbusiness-like manner and communicate effectively with customers and other teammembers.
  • Performs other related tasks, as assigned

    Qualifications :

  • Has a University degree or in process of obtaining one
  • Minimum 1year experience supporting mobile devices onmajor platforms including but notlimited to iOS, Android and Microsoft OS
  • Fluent in English
  • We offer :

  • Medical plan provided by Omniasig
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • Transportation budget and fuel cards
  • Business Travel Accident Insurance
  • Voluntary defined contributory pension plan
  • Meal allowance
  • Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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