Team Lead with German (HR project)
Accenture Romania
Brasov, Romania
3 zile în urmă
source : Top Language Jobs

Job Description

  • Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
  • Manage resources to achieve these assignments
  • Track and create / provide team status using standard templates and actively participate in appropriate internal and external status meetings
  • Maintain the teams portion of the work plan and / or annual plan (e.g. resource assignment changes, schedule changes, completion status, etc.)
  • Approve team member time sheets, identify the source of any variances, and drive plans to correct variancesProcess Capability Development
  • Serve as process expert / coach for the teams deliverables
  • Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Teams / Service Delivery Teams process and / or project requirements and deliverables
  • Monitor and analyze client and customer satisfaction through available escalation / complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
  • Identfy and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements.
  • fy areas for performance improvements, and coordinate implementation
  • Manage team mix to the standard pyramid for type of Client Service Team / Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime, etc.
  • and escalate issues when required according to established practices

  • Manage staffing assignments and role changes
  • Support recruiting and interviewing potential new team members
  • Balance workloads and skill sets across clients to support one-to-many deliveryCompetency and Skill Management
  • Manage and develop team competency coverage through cross-training, leadership development and succession planning
  • Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesPeople Development and Management
  • Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
  • Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources Carnival Corporation reimagines guest experiences with high-
  • touch tech. Read More Qualifications

  • At least 2 years work experience with previous managerial experience;
  • Fluency in English and German
  • Previous experience in Human Resources area is mandatory
  • Coaching / mentoring skills
  • Strong customer service skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Strong time management skills
  • Advanced written and verbal communication skills; manages internal and external / client communications with individuals at all levels.
  • Ability to adapt to changing environment and support of multiple clients
  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
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