DMS Senior Process Specialist UKBNLX with English
Office Depot
Napoca, RO
5 zile în urmă
source : jobs4it

ResponsabilitiesAnalysis of improvement ideas, his / hers or the team members, proposal, follow-up, and implementation together with the direct managerInitiates and manages Requests for Change in collaboration with the manager and the Process Specialists in the teamContinuous focus on innovation, standardization, and automation of processes through analysis of the technical limitations and needs of the teamCreate new procedures according to system and process changes and monitors their implementationPeriodical review of the proceduresPeriodical review of all ERP and systems that are used in the team and proposal of improvement ideasParticipates as a subject matter expert (SME) in customer master / core pricing-

related projects / processes.Identifies knowledge gaps at an individual level and customizes the training accordinglyPeriodically identifies, shares and promotes best practice ideas within the department and beyond if necessaryActs as a 2nd level escalation and key contact point on process and technical related queriesDeals and manages complex requests and escalations on his / her ownDaily monitors the team workflow and allocates tasks and resources, ensuring that proper resources are in place for good deployment and continuity of activityQuality checks on the work performed for the grading 19 associates and not onlyPromotes a continuous improvement mindset within the teamMonitors and reports potential system issuesUses current systems to check information accuracy and clear system errors as key userSkills and abilitiesTechnically orientedAnalytical with strong attention to detailsPlanning, coordinating and problem-

solving skillsDrive for results and self-motivatedEnsures accuracy in preparing and delivering reports at management s requestFlexible mindset and good decision-

making skillsStrong priority setting skillsAdvanced Excel knowledgeGood command in SAP and / or Comsys (AS 400)

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