FastTrack App Assure Manager
Microsoft
Bucharest, Bucharest, Romania
4 zile în urmă

Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading!

We are a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 into a customer’s business and enabling them to realize business value.

We collaborate and share learnings and innovate solutions which enable our customers to increase their usage of the Microsoft Cloud.

If you love technology, believe that your abilities can be developed through effort and collaboration, and it makes your day when a customer or peer thanks you for your help, this may be the career opportunity for you!

As a App Assure FastTrack Manager , your focus is to help customers ensure their custom developed applications run effectively on Windows 10, M365 Apps, Edge and WVD (Windows Virtual Desktop).

This is done by identifying their application readiness needs, coordinating with technical resources to drive remediation of application issues and collecting / reporting feedback and issues encountered.

You will have the opportunity to foster positive customer relationships while effectively managing thought-provoking situations and driving customer success.

Responsibilities

  • Obtain high customer and partner satisfaction with the FastTrack Application Readiness service.
  • Drive customer success through effective facilitation of application remediation.
  • Facilitate timely and impactful engagement of our technical teams to resolve application compatibility issues with Windows 10 / Windows as a Service (WaaS) for customers.
  • Build and maintain trustworthy relationships with multiple stakeholders and peers across Sales, Services, Marketing and Product Management teams.
  • Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity.
  • Collect, analyze, and communicate key application compatibly feedback to improve the Windows product.
  • Qualifications

  • Fluency in English and any other internationally spoken language like German, French, Italian or Spanish.
  • Knowledge of Windows and / or Office Application Development competency in order to effectively communicate with customer and technical departments.
  • Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
  • Great collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Ability to build trust, drive recommendations, and land priorities across customers, partners, senior leaders and across organizational boundaries.
  • Strong organizational / time-management skills and the ability to manage multiple projects simultaneously.
  • Proven ability to work across a virtual team that has remote team members and crosses organization boundaries.
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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