Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Spanish-speaking customers, field engineers, and business partners engineers for escalated issues.
The role calls for a highly motivated person with strong technical knowledge and excellent customer skills. Is this you?
We are a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.
Our technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We seek out the best Tech talent in the industry and offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join us!
Required Experience & Knowledge :
Fluency in English and Spanish
Minimum of 1 year working in supporting electro-mechanical devices (hardware)
Skill and competency at providing professional technical telephone support
Experienced at troubleshooting known / unknown technical queries
Desired Skills & Knowledge :
Very good knowledge of a current range of Xerox Products
Good and detailed knowledge of the Xerographic process
The Ideal Candidate
Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization
Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets
Excellent team player with a committed approach to teamwork and customer responsibilities
Able to maintain and project a helpful and courteous attitude in any circumstances
Highly resilient under pressure and adaptable to unforeseen work demands
A role in which your IT heart will sing
A highly competitive salary
A fixed, long-term contract to protect you in these unprecedented times
Relocation support to Iasi, Romania
A tight-knit company culture with many team members from your native country