CRM Quotes and Order Logger
Greenlee Textron Inc
Napoca, Cluj, Cluj, Romania
1 zi în urmă

SUMMARY OF ROLE

Provide CRM loging support to sales teams, for both Quotes and Orders, that will ensure customer RFQs and POs are handled in a timely manner and fulfilling Emerson quality standards.

PRINCIPLE JOB RESPONSIBILITIES

  • Registers in the electronic system all RFQs and POs from customers in a timely manner
  • Ensures accurate CRM loggs based on Emerson standards and procedures
  • Maintains an updated CRM database by adding new Customer contacs and accounts
  • Sends acknowledgement of receipt for RFQs and POs to customer
  • Assigns CRM tasks to the reponsible person in the Sales Office
  • Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
  • Updates CRM database with the relevant information for every query that is being logged
  • Maintains soft copy documents
  • Facilitates archiving of all documents used in the logging pahse in OCM
  • Flexibility, depending on urgent enquiries received at the sales desk
  • REQUIRED QUALIFICATIONS AND EXPERIENCE

  • Excellent English (written and spoken) any other language is a plus
  • Customer orientation
  • University degree
  • PC skills : MS Office, Internet, ERP systems
  • Drive for results
  • Interpersonal / Communication Skills
  • 1+ year of experience in an administrative role
  • Working in virtual an remote teams
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