Provide basic level telephone and email support to Ixiacustomers located in EMEA / US region
Assists customers with software entitlement issues and help with upgrade and license process
Assist customers with operation and configuration of Ixia hardware and software
Takes care of tracking, packing and shipping the hardware by following the internal procedure
Accurately log, track and maintain customer service requests
Effectively work and communicate with worldwide support and engineering team
Achieve customer satisfaction and support metric goals
On demand support during late shifts and weekends (not on a regular basis)
BS or MS in Computer / Electrical Engineering with focus on Internet / Networking
Knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols
Excellent English communication skills (written and verbal)
Highly organized and detail oriented
Ability to coordinate with teams in offshore locations
Self-sufficient self-starter who can work with little or no direction
Desirable : CCNA
Scripting (TCL or any other language)
Experience on switch / router configuration on Cisco.
Unix / Linux experience is a plus.
Keysight is an Equal Opportunity Employer.
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations :
EMEA : Romania : Bucharest : Bucharest
Job ID : 30632