Operations Courier Specialist
Glovo
Bucharest, Romania
15 zile în urmă

At Glovo we are looking for a talented and proactive OCC Specialist to join our growing team in Bucharest. As a OCC Specialist your main task will be to develop our call center hub and evaluate performance with key metrics.

Sounds like you? Then Glovo is your place!

You will :

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximise the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (costs, service level,customer service metrics, team happiness etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve email management, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Requirements :

  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office, G-docs and call center equipment / software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Very good command of English written and spoken
  • Our core values are very important to us :
  • Gas : Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way

    Good vibes : Build a team of people that radiates positive energy. No assholes allowed : Always be upfront, honest and kind.

    The road we chose is very bumpy. Stay optimistic no matter what

    Everyone Wins : Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Stay Humble : Always act humble : Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality.

    We invest smartly and keep a close eye on our costs

    Glownership : Act as one company one team : Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked.

    Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    Raise the bar : You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so.

    Then put everything to work to reach your full potential

    If you believe you match these values, we look forward to meeting you!

    Benefits :

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Generous equity pack for all employees
  • Young, international and talented team that, if they don’t become your best friends, they will at least teach you a bunch
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