The Local IT Technician is responsible for delivering on-site support on the hardware and software used Ubisoft employees and when need be he also delivers basic training to end users.
Your mission :
Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack);
Ensuring Security team’s best practices are applied on all workstations
Building and installing the new employees work environment;
Ensuring proper meeting room configuration
Interacting with external vendors regarding repair of hardware;
Delivering one-on-one or group classroom technical training to employees;
Gathering employee satisfaction ratings through ticket surveys
Being proactive, identifying and communicating potential improvement to his manager
Ensuring the proper follow-up on issues and requests;
Updating the knowledge base with newly diagnosed problems;
Carrying out all other related tasks.
Your profile : Training :
College diploma in Information Technology, or equivalent experience;
MCSE, MCSA or MCP certification is an asset.
Relevant experience :
2+ years of experience in technical support to end users.
Good English skills (spoken and written)
Expertise in PC and laptop support and latest hardware news
Excellent knowledge of Microsoft operating systems
Excellent knowledge of the Microsoft Office suite
Good knowledge of printing materials
Good knowledge of networking, cabling
Good knowledge of SMS, Active Directory
Knowledge of multimedia equipment is an asset
Scripting ability (batch files, VBScript, PowerShell) is an asset
Knowledge of agile methodologies is an asset
Mac OS X knowledge is an asset
Great sense of customer service
Good listening and communication skills
Good organizational skills
Ability to make decisions quickly
Ability to work effectively in a fast paced changing environment
Great team spirit
We offer :
We want you to give your best, so we have a bonus system based on performance.
We look forward to your development, so there are various Training and Knowledge Sharing programs to choose from.
We are proud of our games and we would like you to feel the same way : you’ll have access to the internal games library, to goodies and games.
We want you to feel great at the office, so there are various utilities in UBISOFT building, such as a fully featured Gym, large Cafeteria, recreation rooms, bike rental service etc.
Since we value health you’ll have access to private medical system, and to the doctor on-site.
And, most of all, we guarantee you’ll enjoy our atmosphere and working environment!
All your information will be kept confidential according to EEO guidelines.