Costing Senior Technical Support Engineer
1 zi în urmă

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)


This position is for supporting Fusion Applications, particularly under the Managerial Accounting pillar (Cost Management, Landed Cost Management, Receipt Accounting, Supply Chain Management Financial Orchestration).

Candidate Background and experience

  • More than three years of implementation, support, consulting, or development experience (or equivalent) in enterprise business application (Oracle preferred, but not necessary).
  • Strong knowledge of the Cost Management flow
  • Diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques.
  • Experience in monitoring, tuning and / or changing complex applications to optimize the product to perform to customer expectations.
  • Experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc).
  • Behavioural Skills (Required)

  • Ability to influence and gain cooperative relationships with a wide range of audiences ranging from executives to technical specialists.
  • Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations.
  • Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations

  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptoms are.
  • Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible.
  • Also, able to revise this plan as new data is obtained without appearing that there was no plan.

  • Ability to persevere in the face of obstacles and ensure customer success.
  • Detail Oriented (Process orientation preferred)
  • Technical & Analytical Skills (Required)

  • Well-developed troubleshooting skills, ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
  • Creative use of industry-standard tools to aid in the diagnostic process. Knowledge of SQL (at least basic level)

    Nice to have :

  • Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.
  • Functional and technical knowledge of more than one module in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite;
  • PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel

  • Functional and technical knowledge of any other ERP (SAP, MS Dynamics, Ciel, etc.)
  • Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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