Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Business Solution Architect will have a strong background in working in end-to-end contact center service operations and contact center outsourcing engagements.
An in-depth knowledge of related to contact center disciplines, the marketplace, and the contact center industry best practices is also expected.
This role will encompass :
Acting independently at client sites.
Internal and external client partner
Designing solutions to support responses to client Requests for Proposals, Requests for Information, Requests for Quotes, as well as for Conduent initiated sales efforts.
Completing studies of client business processes in order to re-design business processes and identify contact center outsourcing opportunities.
Maintaining up to date resources within Conduent; utilizing training opportunities, conferences and seminars to enhance functional marketing and subject matter / client expertise.
Leveraging marketing related reports and benchmarking information to effectively inform and support sales pursuits and provide consulting to clients.
May attend trade shows, conferences, etc., to represent Conduent contact center products and solutions.
May coach other solution architects on the sales support team.
All other duties as assigned.
Minimum five years of experience in a solutions architect role or comparable job assignments. Experience solutioning for contact centers is preferred.
Eight to ten years of experience in the contact center industry preferred, with three to five years of operations experience.
Experience working across several industries or deep experience in one or two industries.
Proven success in helping to solve client problems and positively impacting performance in a contact center environment;
ability to take a business outcome and link it to an appropriate contact center need.
Ability to consider and plan for all factors in the business environment that impact the performance of a target audience;
not just considering the contact center.
Solves complex client problems; takes an innovative perspective to identify solutions.
Demonstrated effectiveness working with sales pursuit teams and operations teams to integrate activities and meet demanding deadlines.
Performs complex analyses of client business processes, identifying technologies, tools, and alternative practices to reduce client cost.
Builds knowledge of the client's organization, processes, and customers.
Uses best practices and knowledge of business issues to improve service offerings, in collaboration with Conduent operations teams.
Ability to successfully work in a virtual team environment and use appropriate virtual communications technologies.
Recognized as an external thought leader within strategic function or discipline.
Proactively identifies, defines, and provides input on the most complex problems that impact the management and direction of the business.
Leads multidisciplinary projects or initiatives.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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