This is a permanent role reporting to Head of Service Operations.
Mazars is a leading international audit, tax and advisory firm, aspiring to build the economic foundations of a fair and prosperous world.
Operating as a united partnership, Mazars works as one integrated team, leveraging expertise, scale and cultural understanding to deliver exceptional and tailored services in audit and accounting, as well as tax, financial advisory, consulting and legal services
Founded in Europe, Mazars is present in over 90 countries and territories, with 44,000 professionals 28,000 in our integrated partnership, 16,000 via the Mazars North America Alliance dedicated to helping clients make the most of business opportunities and operate with confidence.
Global IT Service Delivery
As part of a 4-year transformation programme, Mazars is in the process of establishing a centralised Global IT organisation to service the IT needs of the Mazars Group.
Key to the success of this new organisation is the creation of a service delivery capability with an IT Service Management (ITSM) tool at its core.
The selected ITSM tool is ServiceNow.
As we build out this capability, we have identified the need for a number of experienced and hands-on, Service Managers to join the team and support the business as more IT Services are migrated to and delivered by Global IT.
This is a fantastic opportunity to be part of the brand-new Global IT Service Operations function and to help shape the role of the IT Service Manager and the benefits it can bring to global Mazars.
Role Purpose and Accountabilities
The IT Service Manager will be part of an operational Service Management team. It is a stand-alone role reporting directly to the Head of Service Operations and will be responsible for ensuring the highest level of operational performance and effectiveness is achieved and maintained for the Global IT Service Offerings for which they are responsible by :
Experience and Knowledge
This role will suit an experienced IT Service Management advocate who knows and has witnessed the benefits that implementing best-practice ITSM processes and tools can bring to an IT organisation and its customers.
To apply for this role you will need to demonstrate :
Skills and Attributes
We are looking for more than just experience and knowledge though, so as well as the things listed above, we also expect you to :