Job Description :
At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.
Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-
tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.
Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics
This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes.
This may include at the non-exempt level, capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-
defined processes. Ensures that both transactional and aggregated data are timely, accurate, organized and accessible. At the exempt level, develops specific and ad-
hoc reports to track key performance indicators, sales productivity, and / or business goal attainment. Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements.
Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle.
Provides knowledge expertise to the company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making.
Your key tasks :
handles multiple moderately complex customer accounts.
communicates status and escalates issues as necessary.
g., testing new systems to ensure order management system works correctly).
What do we expect?