Junior Functional Engineer (with French)
Finastra
Bucharest
‎în urmă cu 9 ore

What will you contribute? Be part of the TI Engineering Support Group in Bucharest where you will strive to deliver quality customer services to local and foreign clients, reporting to a local manager.

Trade Innovation is a system used to effectively handle trade finance transactions on a global scale. Responsibilities & Deliverables : Your deliverables will include, but are not limited to, the following :

  • Respond to user requests in accordance with SLAs
  • Ensure that the clients are able to utilize the product properly as per their needs
  • Update clients on the progress towards issue resolution
  • Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained
  • Create defects in JIRA upon necessity
  • Be a part of the triage team once enough experience is accumulated
  • Upon request, complete monthly, quarterly and ad-hoc reports
  • Pass feedback to other departments Required Experience :
  • Bachelor's degree (A.S.E preferred)
  • Accounting knowledge (Letter of Credit, Guarantees, Collections, Supply Chain)
  • Very good communication skills
  • Strong analytical abilities
  • Customer focus
  • Attention to detail
  • Good command of English
  • Good command of French
  • Raportați această lucrare
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