This is a home office position - Role can be performed from anywhere within Poland / Czech Republic / Slovakia / Romania
Position Description :
As part of the Getting Started team, the associate will provide ongoing support for new hires during the sign-to-start period and act as a support channel when new hires have questions.
The associate will be part of a pre-boarding help desk to provide support to the candidates about the hiring process and contingencies from the moment the candidate accepts the offer to their Day 1.
The ideal person will be organized, work effectively with internal and external contacts, have the ability to process large volumes of transactions, understand complex policies and apply them to candidate situations.
The successful candidate will have exceptional communication and organizational skills, superior attention to detail and the ability to prioritize in a fast-paced environment.
The candidate must also possess strong analytical and critical thinking skills, along with a customer service focus that the world associates with expects from Amazon.
Process transactions for multiple candidates.
Provide support and collaborate with diverse HR teams.
Respond to questions and troubleshoot program issues on behalf of candidates, hiring managers, and recruiters.
Escalate issues and / or ideas for process improvement to Leadership and Management.
Ensure that quality and timeliness of measurement deliverables meet customer expectations.
Understand impacts of changes in ICIMS and how these will impact internal / external interfaces.
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
Manage confidential and sensitive candidate information and adhere to strict confidentiality standards.
Home Office Requirements :
A quiet and private place to work where you will not be disturbed.
Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment
What we offer :
Work from home allowance
Amazon Discount Code
Possible internal and / or international growth
HR experience or 1+ years of Amazon experience
Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
Exceptional communication. Fluent verbal and written English language skills
MS Office experience and ability to use MS Excel for reporting purposes
2+ years' experience in HR transactional processes.
Prior work experience with HR, Recruiting Systems or human capital management software.
Technical skills to manipulate and analyze data and present recommendations in a variety of formats.
Comfortable working with large amounts of data, developing metrics and reporting tools.
Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau).
Exceptional attention to detail skills.
Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
Ability to appropriately prioritize work and responsibilities in a fast-paced environment.