The Senior Engineer is primarily focused on infrastructure operational support and deployment processes. The engineer will play a lead role in operational infrastructure issues, representing the Global Operations Team.
The Senior Engineer is responsible for maintaining and improving operational steady state of the infrastructure.
Role and Responsibilities
Act as a subject matter expert for Messaging
Work with outsource providers and development teams to provide guidance to meet quality expectations
Assist in the translation of business needs into product management roadmaps
Act as a promoter and guardian of Global Standards
Contribute to the operational steady state
Serve as the escalation level support for problem analysis and resolution.
Management of operational issues
Management of small projects to enhance the environment
Escalation point for providing 24*7 support in an on-call rotation model
Skills and Behaviors :
Takes firm and decisive action when a situation requires intervention
Makes decisions independently, without unnecessarily referring to others and with minimal management supervision
Shows and instills enthusiasm in others to achieve desired results
Encourages others to maintain a consistent and steady motivation or pace
Consults others regularly on matters relevant to them
Celebrates success at work appropriately
Balances a concern for tasks with consideration for others
Initiates smarter ways of working by making improvements to processes and looking for efficiency enhancements
Provides clear rationale and supporting data to justify recommended solutions
Considers the practicalities and costs involved when proposing a solution to a problem
Identifies and assigns roles and responsibilities so that the best service possible is delivered to the client
Manages conflicting demands and priorities
Manages client expectations over level and speed of service
4+ years’ experience in working in a corporate environment with 4 years or more years’ experience working with Exchange 2007 / 2010 / 2016 as an end to end administrator;
A good understanding of SMTP Internet mail; monitoring and reporting; Active Directory and Identity Management
Bachelor's degree in engineering, computer science, software engineering or a related technical field.
Experience with 3rd-party load balancers, reverse proxy devices, and SQL Server
Experience of working in a Multicultural environment and virtual teams
Strong understanding of the following products : Google Message Security; PowerShell, Microsoft System Centre Operations Manager, ITIL / Service Management, Microsoft Forefront, Symantec MS.
Pro-active and high level of creativity and problem-solving mentality
Excellent communication skills and effective team player
Experience with working in a hybrid office365 exchange solution
Experience working in a global environment preferred
Proactive nature. A bias towards action.
Excellent documentation skills and Ability to effectively present information to top management
High English Language Speaking, Reading and Writing Proficiency
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Engelstalig CV waarin duidelijk wordt dat uw kennis / ervaring aansluit op bovenstaande.
Te hanteren all-in uurtarief incl. reiskosten doch excl. Btw.
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