Swedish Multilingual Customer Advisor – Bucharest, Romania
Concentrix
Bucuresti
1 zi în urmă

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Location : Bucharest, Romania

Drive your career with Concentrix!

Concentrix work with one of the world's largest automotive companies to provide multilingual customer services to OnStar users.

The service involves providing essential emergency support to drivers in time of accidents or emergencies.

Responsibilities :

  • Confidence and experience with customer service are a must and world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role.
  • Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries.
  • Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance.
  • Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding.
  • You must stay level-headed, professional and patient.

  • When an emergency incident occurs, you must take into account the health and safety requirements of drivers and their passengers and co-
  • ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country.

  • Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.
  • This often involves overcoming barriers in understanding, such as language and cultural differences.

  • Keep up to date on operations and systems understanding to enable great customer service
  • Take responsibility for ensuring all documentation is precise and accurate.
  • Essential Criteria :

  • At least 6 months’ customer service experience working in a similar fast paced environment.
  • Business level Swedish with other European languages strongly preferred;
  • Able to work a fully flexible 24 / 7 pattern, (further information on rotational shifts can be confirmed).
  • Ability to quickly develop a rapport with customers and emergency services over the phone.
  • The sensitivity and professionalism to effectively manage pressurized situations.
  • Previous contact centre experience is preferred but is not essential.
  • Confident PC user.
  • Hours : 40 hours per week, rotational shifts (including nights)

    Benefits :

  • Bright, modern, dynamic, exciting place to work with excellent staff facilities
  • Lunch vouchers (15 Lei per worked day)
  • Excellent relocation support
  • Team building activities and networking opportunities
  • Competitive bonus incentive
  • Personal and professional development
  • Why Bucharest?

    Bucharest is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and the office is only a 5 mins walk from the metro and close to fantastic shopping facilities and nice restaurants.

    Relocation :

    We welcome all new team members with relocation assistance

  • Reimbursement of initial travel costs to Bucharest
  • 7 nights in a local accommodation upon arrival
  • Support in finding accommodation
  • Advance in wages to help with first month’s rent and deposit.
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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