Support Engineer
Microsoft
Bucharest, Bucharest, Romania
3 zile în urmă

Microsoft Power Platform is more than the sum of its parts. When connected to Azure and hundreds of other apps, Microsoft Power Platform enables you to quickly deliver value and clear your app backlog.

This is likely to be one of the top reasons why we have doubled into 5M+ the number of people start leveraging it just in the last 12 months, making it one of the highest growth technologies in Microsoft.

Another strong reason is that the #LowCodeNoCode software empowers employees (AKA Citizen Developers) to design and build powerful applications which can grow an adapt according to the needs of a business without having the need of such classic big development teams or extended timelines to complete it.

Below are some examples where empowered Citizen developers were able to make a difference in their organizations.

Samit Saini's PowerApps journey at Heathrow

American Red Cross

Foyin Olajide-Bello from Sterling Bank, in Nigeria style "margin : 0px;">

SNCF - French National Railway

In Microsoft, we are committed to empower every user and every organization to achieve more . In this perspective, our Support Engineers are absolutely key people as we are the ones stepping in when our customers do need us the most, having the highest impact when empowering their businesses.

To achieve that, we have access to the top tools, resources and knowledge which allow us to bring up the best of each of our engineers.

However, and as always, it is not the technology the most important detail. Working with us, you will be part of a top performant team that puts the group first, where full engagement and collaborative work are key, and shared accountability, ownership and resilience are group traits we all share required skills to deal with such exciting and fast-pace evolving technology.

Microsoft and Power Platform welcomes the growth mindset as well as constantly challenging the status quo coming from every single person, in a full inclusive and diverse behaviours.

There are also many opportunities to drive your career development from within the support team. Formal and informal training opportunities are provided continuously, mentoring programs as appropriate.

With the rapid release cycle the technical growth is constant, both in terms of training and learning on the job through hands on experience.

Responsibilities

  • Communicate with customers and partners to drive their issues to successful solutions.
  • Collaborate with peers and other teams in appropriate ways to assist in customer experience.
  • Deal with Mission Critical and Follow The Sun situations
  • Solve complex level of problems, involving broad product and technology knowledge
  • Identify and work to improve existing processes and workflow.
  • Continuous development of technical, functional and professional knowledge
  • Educate both customers and peers on areas of specialization, through blog articles, training courses and workshop engagements etc.
  • Use complex and specialized tools and approaches to troubleshoot deep technical issues
  • People Skills

  • Team player and Collaborator
  • Assertive, Accountable and Resilient
  • Technical leadership
  • Professional Experience

  • Communication in international environment
  • Troubleshoot & Problem solving
  • 3y+ in technical support services in Tier 2+ support level is a plus
  • Technical skills

  • PowerApps, Power Automate, Power Virtual Agent, WinAutomation or RPA
  • Microsoft Teams, Sharepoint Online, SQL, Common data service, Azure Logic Apps, Dynamics 365 Fundamentals, Microsoft Graph Api, Powershell and or .Net - as a plus
  • Mandatory fluent English language - Spoken and Written
  • Knowledge of other European languages a plus
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