IT Application SAP Support Analyst
Location : Zalau / Cluj-Napoca
Seniority / Experience : 0-3 years
Degree : Computer Science, Economic Informatics, Cybernetic
Language : English - Advanced
IT tools : Excel intermediate +
Profile of the ideal candidate :
experience in SAP or other ERP systems is an advantage
understand production processes
understand commercial / logistic / programming processes;
good communication and interpersonal skills;
ability to interact with people at any level, regional / global;
ability to work in team and engage others into his activity;
very good analytical skills, orientation to results, problem solving and client needs;
main behavioral characteristics : patience, calm, non-conflictual;
Aim of the position :
Provides support regarding IT Applications for international departments within Tenaris, attending the user needs within the frame of the applications, security, and technology architectures aligned with the Tenaris Global guidelines and limited to the scope (geography or business process) defined for the position.
Provides IT application support across the defined scope, effectively requesting and / or executing corrective maintenance depending on the type of problem that affects the user
When required by the corporate teams, he / she will engage in the maintenance and evolution of the applications by coordinating with the corresponding corporate teams.
Responsibilities may include interacting with key users to document the needs, assessing the business criticality and priority, and collaborating with the evaluation of solution alternatives.
Participates in system implementations within the defined scope, by performing system testing, controlling local suppliers’ execution and collaborating with the user training.
Starting from the post-implementation stage, ensures proper communication and the availability of user's manuals, as well as continuously monitors the system utilization and operation, according to what has been established during the project.
This also includes monitoring the correct operation of interfaces between corporate and local system
What we offer :
24 day Annual Leave