Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Purpose of the Role : The Service Delivery Analyst is responsible for monitoring all related processes from the moment the offer is made up to the moment the new candidate joins the firm.
The Service Delivery Analyst is focused on :
Delivering service that meets SLA and quality scores
Developing strong internal and external relationships
Achieving productivity levels
Key Role Tasks and Activities :
Act as a point of contact for new joiners, recruitment and business
Notify all involved parties on the progress of check as per the procedure
Responsible for the effective management of external / internal queries
Process all necessary documentation- customers contracts and tasks / checks and monitor the progress of the tasks
Ensure all teams are notified as per the procedure
Build customer relationship
Other duties as required
Required Experience :
Excellent communication skills, fluency in spoken & written English
Average knowledge of Microsoft Office Products
Ability to work as part of a flexible fast changing environment and ability to work in a team