Claims - Process Associate - English
Bucuresti, Romania
5 zile în urmă


  • Examine claims documents received
  • Examine documents to settle any required adjustments
  • Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
  • Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
  • Identify potential claims to be called out and refer to appropriate personnel
  • Remain abreast of company and industry changes as well as changes in internal processes and procedures
  • Provide operational support as needed to various business lines, Communicate with customers via phone and written correspondence to obtain specific claim information
  • Work with the Accounting team to book corrections and assure ledger
  • Other responsibilities

  • Successfully graduating the training plan attached to the position and the tasks;
  • Updating the working procedures periodically;
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
  • Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
  • Qualifications

    Minimum qualifications

  • Very good knowledge of English, B2
  • Graduate / Post-graduate in Business Management or similar
  • Good Excel, MS Access, Power Point skills, word experience will be an added advantage
  • Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
  • Good verbal and written communication skills and able to deliver results in time
  • Working experience with various countries and cultures would be a plus
  • Insurance Certification / experience would be a plus
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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