Operational Process Management Analyst (New Business Renewals)
NetIQ
Bucharest, Romania
5 zile în urmă

Operational Process Management Analyst (New Business Renewals) Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics.

The position is a finance delivery role working within the Order Management team and reports to an Order Management Manager.

The team focusses on partnering with the Sales Operations team, supporting customer negotiations and setting up orders. Team members are aligned regionally but work as a global team to support the order booking process across multiple products and solutions.

Performing a variety of routine Order Management tasks, owning workload, producing high quality work, building on and applying knowledge, and making decisions based on policies, procedures and guidance from managerReviewing Purchases Orders to Quotes, identify order issues and enter all types of orders while ensuring applicable business rules and corporate policies are followedGenerating, amending and recording orders in ERP systems and supporting alignment to corporate booking policiesTracking and informing management of New Business and retention trends using order booking data, working towards specific targets and monitoring team KPIs alongside Sales Operations (e.

g. acceptance rates, renewal rates, speed of response, number of changes)Archiving and maintaining customer quote histories and responding to enquiries from other teams / auditors on quotationsWorking with downstream teams to resolve order queriesCollaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-

to-end process and perform work in-line with established Service Level Agreements with internal organizationsAssisting with ad-

hoc work and Order to Cash projects as needed, including, but not limited to process improvement initiatives, process documentation, implementation of internal controls and system changesContributing towards team goals, reporting on progress and analysing the team performance towards operational metrics / KPIsSupporting development of junior team membersRequired Skills and ExperienceEducation and ExperienceUniversity degree preferably related to Finance / Accounting or equivalent experienceTypically 2-

3 years of experience in Finance / Accounting with direct exposure to New Business / RenewalsExperience in a Global Technology or Software Company is preferredExperience working in a Shared Service Centre is preferredExperience across multiple areas of the Quote to Cash process is an advantageKnowledge and SkillsFluency in the English language (mandatory)Good problem solving skillsAbility to work with different information systems and business applicationsGood proficiency with Microsoft Office (particularly Excel and Outlook)Good understanding of New Business & Renewals processAbility to adapt to a changing environmentHigh level of attention to detailAbility to independently and to make key decision under pressureGood time management and multi-

tasking abilities, with an ability to meet multiple deadlinesHighly organized and motivated team playerOtherMust have the existing right to work in the country you are applying for (mandatory)Ability to travel may be required (up to 10% of the time)Ability to work in excess of standard hours to ensure deadlines are met, specifically during quarter end and year end periodsJob : Supply Chain & Operations Micro Focus is proud to be an Equal Opportunity Employer.

Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Let us recommend jobs that match your skills! Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics.

The position is a finance delivery role working within the Order Management team and reports to an Order Management Manager.

The team focusses on partnering with the Sales Operations team, supporting customer negotiations and setting up orders. Team members are aligned regionally but work as a global team to support the order booking process across multiple products and solutions.

  • Performing a variety of routine Order Management tasks, owning workload, producing high quality work, building on and applying knowledge, and making decisions based on policies, procedures and guidance from manager
  • Reviewing Purchases Orders to Quotes, identify order issues and enter all types of orders while ensuring applicable business rules and corporate policies are followed
  • Generating, amending and recording orders in ERP systems and supporting alignment to corporate booking policies
  • Tracking and informing management of New Business and retention trends using order booking data, working towards specific targets and monitoring team KPIs alongside Sales Operations (e.
  • g. acceptance rates, renewal rates, speed of response, number of changes)

  • Archiving and maintaining customer quote histories and responding to enquiries from other teams / auditors on quotations
  • Working with downstream teams to resolve order queries
  • Collaborating with the broader Quote to Cash team and internal stakeholders to create a seamless, efficient end-to-end process and perform work in-
  • line with established Service Level Agreements with internal organizations

  • Assisting with ad-hoc work and Order to Cash projects as needed, including, but not limited to process improvement initiatives, process documentation, implementation of internal controls and system changes
  • Contributing towards team goals, reporting on progress and analysing the team performance towards operational metrics / KPIs
  • Supporting development of junior team members
  • Required Skills and Experience

  • Education and Experience
  • University degree preferably related to Finance / Accounting or equivalent experience
  • Typically 2-3 years of experience in Finance / Accounting with direct exposure to New Business / Renewals
  • Experience in a Global Technology or Software Company is preferred
  • Experience working in a Shared Service Centre is preferred
  • Experience across multiple areas of the Quote to Cash process is an advantage
  • Knowledge and Skills
  • Fluency in the English language (mandatory)
  • Good problem solving skills
  • Ability to work with different information systems and business applications
  • Good proficiency with Microsoft Office (particularly Excel and Outlook)
  • Good understanding of New Business & Renewals process
  • Ability to adapt to a changing environment
  • High level of attention to detail
  • Ability to independently and to make key decision under pressure
  • Good time management and multi-tasking abilities, with an ability to meet multiple deadlines
  • Highly organized and motivated team player
  • Other
  • Must have the existing right to work in the country you are applying for (mandatory)
  • Ability to travel may be required (up to 10% of the time)
  • Ability to work in excess of standard hours to ensure deadlines are met, specifically during quarter end and year end periods
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