Application Manager (m/f/d)
1st solution consulting gmbh
‎în urmă cu 5 ore

Ihre Aufgaben

  • Accountable for Support & Operations operated by IT Services.
  • Ensures the delivery of the VMT service at agreed service levels to our customers, managing and working with all the internal and external partners in the support chain
  • Ensures management support for Major Incidents, 24 7 on-call basis
  • Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery
  • Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of PO.
  • Responsible for managing incidents and problems, including implementation of workarounds and changes, and for executing service requests, including on call duties.
  • Manage handover projects to PO service providers for Application Operations and ensure operational criteria are fulfilled in project gates for smooth transition of application operations activities without service quality disruptions.
  • Identify and implement best practice and process improvements with 3rd parties delivering application operation services to PO
  • Das bringen Sie mit

  • Profound knowledge in IT delivery projects from application operations point of view
  • 3 years of experience in managed operations of large-scale IT applications and services in multi-national environment
  • Expert in Infrastructure Technical Capabilities
  • 3 years of experience in managing 3rd parties to ensure services are delivered according to agreed SLA
  • Strong knowledge of operations management of high complex IT services
  • Deep understanding of operational procedures and process standards (. ITIL) and the ability to apply and evaluate them for continuous improvements in the service operations area.
  • Fluent English
  • IT / Application Operating background and experience in managing complex technology based on ITIL best practice processes (must have)
  • 4 to 6 years of experience in IT service provisioning (preference in banking or telecommunications industry) (must have)
  • Strong ability to understand goals which are cascaded through a hierarchy and work towards their prioritization and accomplishment in the department
  • Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
  • Experience and knowledge of mobile internet communication, protocols, infrastructure, applications, services and integrations
  • IT / Tech degreee
  • Jetzt bewerben Ansprechpartner Fikemi Adewuyi Senior Recruitment Managerin +49 211 15 98 35 - 60 +49 162 341 05 29 +49 211 15 98 35 - 99 F.

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