Windows Client Support (remote)
Atos
Timisoara, Timis, RO-Romania
6 zile în urmă

What will you do as a Windows Client Support?

  • You will work in HPC environment;
  • Software distribution with customer tool and manual software installations, deinstallation of software
  • Elimination of software installation problems, analysis, monitoring, documentation
  • Automate updates of client software, operation management console
  • Monitoring and patching of the database systems on clients
  • Application for new CAT servers in the IT shop (asset system, power lines, etc.
  • Install, configure, and maintain end-user workstation hardware, software, and peripherals;
  • Update or create support articles (knowledge base articles), as applicable;
  • Manage cases via daily queue and workload management and handle escalations;
  • Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
  • Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
  • Manage and resolve support incidents over the phone and email.
  • We are looking for your application if you have :

  • A relevant educational background within IT or equivalent;
  • Experience working in technical support and with customers;
  • Strong German skills, both written and spoken are mandatory;
  • MS Office O365 suite of applications;
  • Windows desktop OS troubleshooting including Windows 7 and Windows 10;
  • Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
  • Able to work independent, yet being a good team player;
  • Excellent verbal and written communication skills;
  • Strong analytical skills with the capability to resolve issues in a timely and structured manner;
  • Business Hours (9-17)
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