Support Sales Representative with French Skills
Micro Focus
Bucharest, Romania
3 zile în urmă

Job Description :

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

Your key tasks :

  • Manages a portfolio of SW support contracts
  • Ensures on time renewal for All SW support contracts within assigned portfolio
  • Acts as a first point of contact for ongoing customer accounts / Micro Focus Partners on daily operational matters
  • Ensures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool)
  • Ensures the check and resolution for all order / revenue / and business relevant issues
  • Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy
  • Responds and resolves all customer requests using email, phone and Skype for business
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing)
  • Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.
  • e. order status, revenue, post-sales). Ensures all questions are answered

  • Contacts customers with cancelled support in order to identify win back opportunities
  • Takes appropriate actions according to Micro Focus procedures and policies
  • Ensure open communication in a timely manner with other Micro Focus business units / functions
  • Identify all customer requirements and goes beyond immediate issues offering long-term solutions
  • Performs checks and business control as per audit requests in order to secure Micro Focus’s revenue
  • Respects and applies internal procedures : document in the system all order bookings, all contacts with assigned customers and partners, as well as reports clean-up
  • Occasionally needs to take over lead functions for customer projects from administrative point of view.
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Ability to negotiate effectively with a predilection for correct decision making and deadline
  • What do we expect?

  • Previous experience in a renewal / inside sales / telesales role, collections, ideally in a software department. Alternatively customer support experience.
  • Knowledge on E2E sales process
  • Ability to structure and apply basic organizational skills to manage daily operational issues · Problem solving and analytical skills
  • Excellent English and French skills in verbal and written communication with ability to convey medium to advanced impact messages clearly to internal and external peers
  • Business comprehension
  • Proven negotiations skills and techniques
  • Proven abilities in customers relationship management
  • Initiative and ability to work under pressure
  • Time management skills and ability to handle complex tasks, client needs and processes
  • Ability to learn and effectively use of Customer Support tools / resources
  • Proactive in learning new versions, products, modules
  • Team Spirit
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