Customer Support Representative
Emerson
Napoca, Cluj, Cluj, Romania
3 zile în urmă

Description

The Customer Support is the primary contact for Customers. This person will be responsible for managing intercompany and trade orders from order entry to shipment. Responsibilities :

  • Prepares and processes customer orders on a daily basis;
  • Correctly enters and modifies the orders into the MRP system;
  • Works in close cooperation with all internal departments (sales, application engineering, logistics, purchasing and production) so as to obtain additional information related to orders, whenever necessary;
  • Communicates with internal departments regarding orders, production capacity, transport and other issues related to the orders processing;
  • Prepares the orders acknowledgements and sends them to the customers / sales representatives;
  • Informs the customer on any modification that appears in the order status;
  • Prepares weekly reports on orders and sends them to the customers;
  • Whenever necessary, looks for alternative solutions for the cases where the customer needs (e.g. delivery time) cannot be satisfied (working closely with Production, Materials or Procurement departments);
  • Initiate the delivery process as soon as the goods are ready to ship (if there are not other constraints such as partial deliveries not accepted, the goods are waiting for inspection etc.);
  • Ensures the customer receives all the relevant documentation related to orders (acknowledgements, certificates, drawings, invoices or other documents if requested);
  • Archives the documents relevant to the activity, according to the company’s policy regarding record retention;
  • Manages the customer complaints;
  • Actively participates in the departmental meetings; brings improvements suggestions to support meeting the company’s goals, responsible for the continuous improvement of the activity;
  • All the activities should follow the Trade Compliance and the local laws.
  • Requirements

  • Minimum High School or degree in Administration or Accounting
  • Communication verbal, face to face, telephone skills
  • Organization and time management skills
  • Problem solving skills
  • Customer awareness
  • Experience on Oracle or other ERP is a plus
  • Organized and analytical, high level of detail
  • Ability to multitask and prioritize in a dynamic environment
  • English spoken and written
  • Excellent knowledge of computer based office tools (i.e. Excel, SharePoint, Outlook).
  • Ability to work independently and in a remote team environment
  • Adaptable and flexible to change
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