This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
As sales of the Azure Active Directory (Azure AD) continue to accelerate, the FastTrack team is helping quickly onboard customers to our services, ensure a great customer and partner experience, and creating a responsive data-driven customer / engineering feedback loop to drive greater adoption and usage of the service.
The FastTrack EMS team is looking for a collaborative, analytical, and highly energized FastTrack Engineer to join a new team that will be responsible for driving regional execution of Azure AD Premium deployment and adoption.
As part of the FastTrack team, you will be a recognized technical expert in Azure AD who will run complex operations across multiple countries, coach and mentor others, analyze complex technical and non-technical data to understand challenges and opportunities, and drive results through your impact on others.
In this highly specialized role, you will focus on driving regional execution through others to increase the presence of Azure AD across all different Microsoft technology deployments with customers and drive large scale Azure AD Premium feature adoption.
Serve as the regional Azure AD Premium lead for FastTrack, responsible for driving increased knowledge and adoption of Azure AD Premium and the importance of deploying identity in every customer deployment
Manage the execution of a regional strategy to drive targeted and breadth adoption of Azure AD Premium
Identify opportunities to launch targeted campaigns to help remove blockers and increase rate of adoption of Azure AD Premium in the region, as well as help drive readiness and feedback from the campaigns
Help others in FastTrack to execute, manage and lead a set of Azure AD Premium customers and partners through the technical onboarding process
Identify and drive technical improvements to the services or processes that will improve the conversion rate of Azure AD Premium seats to active usage
Share knowledge with others through solution documents, coaching, and one to many training sessions
2-3 years of Azure AD experience
2-3 years of program or project management experience
4-5 years of Customer Support and / or Consulting Services experience
Knowledge of Microsoft 365 technology stack and SaaS offerings, as well as security in a cloud first world
Dealing with ambiguity : must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities.
Strong communication skills, both written and verbal required
Strong project coordination, execution and diligence skills are required
Strong collaboration and cross-teaming skills
Strong prioritization, time management and organizational skills
Fluency in English
Proven ability to execute through influencing others
Proven ability to manage large scale strategic operations spanning time zones and countries
Experience with non-Microsoft identity solutions is a plus