Incident Management Officer with German
Bucharest, Romania
1 zi în urmă
  • Job description
  • Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best! Job Purpose

  • Good understanding of customer requests and ability to provide customers with proper & accurate response.
  • Key / Process data according to customer specifications and as per Job Instruction Manuals. Job responsibilities
  • Customer Service agents support end user in day by day operations with specific applications;
  • Receives and assess claim according to defined procedures / routines;
  • Receives and logs all e-mail / web / phone call and ensures proper documentation;
  • Research of required information using available resources, user guides and match complaints with known errors and problems;
  • Support in using application functionalities, identification of possible workaround; Identify and escalate priority issues;
  • Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule;
  • Attend to information requests from customers and track the status of consignments on the system;
  • Handle operational queries with a sense of urgency and deliver an accurate final job;
  • Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
  • Address any problems / grievances with the Coordinator / Manager / that may have an impact on productivity and operations;
  • Take steps to improve performance based on coaching.
  • Basic qualifications
  • Are you fluent in German and you would like to start a career in one of the largest organizations in the world? In turn we would like you to have :

  • Fluency in German and English, both written & spoken (B2-C1 for both);
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office) and fundamental Technical know-
  • how on system trouble shooting;
  • Verbal and written communication skills and active listening skills;
  • Bachelor degree or 3 year diploma;
  • Detail-oriented and analytical;
  • Positive can-do’ approach and able of finding out-of-the-box solutions, for various requests;
  • Problem solving and analysis;
  • Customer service orientation. Choose Accenture and make delivering innovative work part of your extraordinary career!
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