Collections - Senior Process Associate - Italian
Genpact
Bucuresti, Romania
‎în urmă cu 13 ore

Responsibilities

  • All aspects of collections regarding debtor's ledger and also the need of detailing all collection activity.
  • Handling incoming and outgoing calls
  • Facilitating the identification and resolution of any customer disputes
  • Allocating and clarifying payments and also handling overdue payments
  • Receive and resolve discrepancies (bank, business, customer contact)
  • Prepare and dispatch dunning letters / statements
  • Provide support to the AR Team Leader and Analyst for credit control activities as required.
  • Month end processing and reporting requirements
  • Ensuring all associate activities are compliant to the audit requirements
  • Partner concern and follow through of issue’s re debtor's ledger
  • Ensure Key Metric’s are met, and service is delivered to end users as encouraged
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Italian, min. C1.
  • Communicative level of English.
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Past work experience in handling customers / AR / credit activity (represent an advantage);
  • Multinational experience can be an advantage for this application;
  • High School Degree (University graduate or Economic studies are an advantage);
  • Encouraged Qualifications

  • Previous experience in Accounts Payable / Finance.
  • What can we offer?

  • Attractive salary.
  • Stable job offer employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
  • Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

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