IT Service Desk
Steelcase Inc.
Romania, Cluj, Cluj-Napoca.
2 zile în urmă

Description

Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within EMEA area will contact Steelcase Service-

Desk to submit any IT-related incident or request.

What you will be doing :

  • Respond to requests for technical assistance via phone or electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions in knowledge base
  • Stay current with system information, changes and updates
  • In order to cover the users working time it might be necessary to work in shifts
  • Who you are :

  • You have min. 1 year work experience in IT support positions
  • You have strong Windows OS and MS Office skills
  • You have customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
  • You have analytical skills (ability to analyze and synthesize
  • You are team-player and you manage time and workload effectively
  • You have English + German - advanced level
  • IT / Technical University degree - would be a plus
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