L3 Support Engineer
Deutsche Bank AG
Bucharest, Romania
1 zi în urmă

Wealth Management

With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank’s Wealth Management business is one of the largest asset managers worldwide.

We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.

As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients.

We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.

All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.

We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships.

Position Overview

Role Description - Summary :

The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches).

The L3 Support Engineer will support the new application following internal DB Best Practices and Governance procedures.

Responsibilities / Tasks :

  • Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
  • Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
  • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform.
  • Remediate incidents / outages pertaining to the platform.

  • Estimate time required to implement remediation actions.
  • Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
  • Ensures appropriate vendor interaction in a multi-vendor environment.
  • Conducts incident and problem management activities
  • Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
  • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.
  • Performs on-call activities
  • Requirements :

  • Good JAVA and Oracle experience : Good to know JDK1.8, Oracle 11C
  • Angular JS nice to have
  • SQL / PLSQL development skills
  • Previous working experience with JSP, JQuery, Javascript, Maven, SOAP and Rest WS.
  • Previous working experience with Oracle
  • Previous working experience with the following application servers : Tomcat
  • Basic knowledge of security principles
  • Previous production support experience, with can do mind-set and attitude and hands-on mentality.
  • Ability to analyze business requirements, defects and propose hot fixes.
  • Ability to work on tight schedule.
  • Ability to work effectively with senior IT and Business stakeholders.
  • Exposure to operating across multiple global locations with accommodate various cultures and practices.
  • Proficient communication and English language skills (written / verbal)
  • Excellent team worker
  • Education / Certification :

  • College or university with a concentration in Computer Science or Software Engineering (or equivalent) nice to have a minor in Finance, Mathematics or Engineering
  • ITIL Certification would be a plus
  • What you’ll get in return :

  • Enterprise-grade, complex platforms and projects to work on.
  • World class support and resources.
  • Exceptional rewards and benefits.
  • A truly diverse global culture.
  • We offer

  • Hi-tech working environment
  • Career development
  • International exposure
  • Attractive and competitive compensation and benefits
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