Customer Service and Claims Specialist - Process Associate - Italian
Genpact
Bucuresti, Romania
1 zi în urmă

Responsibilities

  • Front office operations support, exception management, investigate / resolve system errors, complaint and collect Customer surveys (NPS)
  • Allocate tasks to internal teams as per requested by the customer
  • Lead system stop and provide approval as per company guidelines,
  • Handle policy issuance / maintenance activities and payments processing
  • Communicate with customer (e-mail / phone) & process their requests in systems
  • Maintain customer records in internal systems,
  • Interaction with internal teams like products / claims (validation, adjudication, fulfilment) over emails / phones
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs
  • Implement improvements to current processes
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Qualifications

  • Very good knowledge Italian (min C1)
  • Good level of English (min B2)
  • Professional experience in Care or Non-Life insurance processes / Customer Service / Sales support experience (preferred, not mandatory)
  • Professional, emotionally mature and ethical, good interpersonal skills and ability to work well with a broad range of personality styles and types
  • Ability to handle pressure
  • Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas.
  • Willing to learn and use new procedures and technologies

  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and positive relationships.
  • Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.

  • Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions
  • Good MS Office (especially MS Excel) knowledge
  • High School graduate at least
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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