Customer Success Regional Lead
Microsoft
Bucharest, Bucharest, Romania
4 zile în urmă

Are you an experienced leader with a desire to lead a talented delivery organization? Microsoft Services is looking for a passionate and purposeful leader to join our Global Account Management & Delivery Leadership team.

The Customer Success Account Management Lead, previously known as a Services Practice Leader (SPL) is responsible for leading the EMEA service delivery organization and driving exceptional customer experiences, strong business outcomes, and successfully delivering digital transformation programs that change the way Microsoft and our customers do business.

Responsibilities

This unique role is ultimately responsible for the overall performance of the service delivery organization for customers in EMEA.

The role is highly collaborative, working with customers and Microsoft teams to create exceptional experiences and business value in our Global Account Management & Delivery Team.

As the leader of your organization, you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, deliver results from a performance and scorecard standpoint.

  • Business Ownership : The role is accountable for the overall performance of the organization, with customers across EMEA.
  • They play a critical role in aligning Microsoft strategy with customer expectations and ensuring high quality engagements.

    This includes developing long term customer relationships, growing cloud consumption, establishing the necessary planning to drive growth and profitability within your practice, accelerate the adoption of advanced support models and solutions and promoting Microsoft Services strategy.

  • Management : Customer Success Account Management Leads must be exceptional at building organizational capability, stewarding talent management and succession, and building diverse and inclusive teams.
  • They bring deep understanding of situational leadership and know how to coach managers and get the best out of each person.

    Their management style is to approach their team with empathy and humility and to model strong teamwork and collaboration.

    CSAM Management Leads execute impeccably at all the basics and ensure that they create a culture of management excellence across their teams.

  • Leadership : Customer Success Account Management Leads embody the growth mindset they thrive on challenge, learn from setbacks, and build on the ideas and inspiration of others.
  • The Customer Success Account Management Lead will exemplify a strong orchestration capability and fantastic at dealing with complexity and ambiguity.

    The role must clearly articulate the Microsoft Services mission, goals, and strategies to all audiences and help them understand how they play a part in our customers success.

    Demonstration of sound judgement in tough commercial and personnel situations is a must. The Customer Success Account Management Lead will exhibit strong stakeholder management and will impactfully engage within their leadership community to meet business goals and drive change.

    Qualifications

  • Must have a proven record of delivering the full life cycle of services (strategy, consulting, support) from pre-sales through delivery in organizations of similar size and complexity.
  • History of leading senior delivery leaders with strong people management skills, preferable in Multi sub areas or Global teams.
  • Candidates must have a deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and demonstrate effectiveness in client management.
  • Background in solving large and complex customer issues successfully by collaborating with senior leaders (customer and internal stakeholders)
  • Deep understanding of delivery skills, methods, and tools.
  • Travel : Visiting customers, teams and LT events will take up to 50% travel depending on the location of the successful candidate.

    Pending pandemic restrictions being lifted).

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