Order Management - Senior Process Associate - German
Genpact
Bucuresti, Romania
2 zile în urmă

Responsibilities

  • Creating and booking of orders
  • Daily monitoring the assigned orders and customer requests
  • Resolving customer requests
  • Contact with the customers via e-mails / phone
  • Capturing information from logistics partners and informing customers regarding availability and deliveries
  • Checking and solving potential issues between client purchase orders and system information
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling complaints related to logistics and return transports
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements,
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Updating the information in the system
  • Qualifications

    Minimum qualifications

  • Very good knowledge of German, min. C1
  • Communicative level of English.
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Personal culture and ability to deal with the client properly.
  • High motivation and willingness to learn.
  • Encouraged Qualifications

  • Personal culture and ability to deal with the client properly.
  • High motivation and willingness to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
  • Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

    As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

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